TERMS & CONDITIONS

Whilst every effort has been made to ensure that the information contained on our website is accurate and up to date, Rise Refined Limited cannot be held liable for any errors, omissions or price changes. This is due to continuous product development specifications, possible colour changes and we may also substitute a product for one of similar or better quality.

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All products are subject to availability.

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All products are delivered flat packed and may require assembly by you.

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Product content, videos and blogs found on www.rise-refined.com, as well as our social media channels, contain information relating to fitness equipment and workout routines. This content is intended as general information only, and is not to be taken as personal advice. We recommend consulting a doctor before changing your exercise routine or using new equipment. Using fitness and strength equipment has inherent risk, and users should always proceed with safely and with caution.

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Buy with confidence

Your satisfaction is very important to all at Rise Refined. If you are not satisfied or have questions about your order, please call get in touch with our Customer Service Department here.

Alternatively, write to us at:

Rise Refined Limited

1 Gilbert House, The Drive, London, E17 3DQ

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How to Order

We have 2 methods for you to place your order - whatsapp and online. All orders must be paid for in full before they will be shipped or ordered from the supplier. This includes any item that is put on back order for you because it is out of stock. Payment is necessary so that we can allocate the incoming stock to your order. If you do not wish for payment to be taken for back order items, we will be able to leave the item on back order for you, but we cannot guarantee that there will be free stock available to fulfil your order.

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Please note: in all cases we must have a contact telephone number for you. We will not be able to process your order without this information.

We accept the following payment cards: VISA and Mastercard credit cards, and Debit cards with a VISA or Mastercard logo. We also accept PayPal (online only).

If you are ordering by credit card, the goods must be sent to the card holder’s registered address. If you require the goods to be sent elsewhere (i.e. a work address) you must telephone Rise Refined prior to ordering. You will be required to provide additional information.

In some instances, we may need to refund an order post-purchase should the order or payment not meet our internal fraud prevention checks. 

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Website 14 Day Return Guarantee

Our Returns Policy can be found here.

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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel your order for any item purchased from our website for a full refund. This does not apply to items made to your specification, perishable goods or goods purchased in store.

Please note: To cancel your order you must write to us at our London Head Office, website contact form or send an email to info@rise-refined.com either before your order is despatched or within 14 days of delivery of your item(s), quoting your order number.

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Head Office Address:

Rise Refined Limited

1 Gilbert House, The Drive, London, E17 3DQ

If you cancel your order in writing after it has been shipped but not yet received or you refuse to accept the delivery, then you are responsible for all return freight charges to Rise Refined. If you refuse to accept delivery of your order because it has arrived damaged you will not be charged for its return. If you cancel your order in writing within 14 days of delivery of your item(s), it is your responsibility to return the item(s) to Rise Refined at your expense. You must ensure that the goods are securely packed and insured against loss or damage and the goods arrive in an as new, saleable condition by a carrier that requires a signature as proof of delivery.

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Delivery Information

Due to the size of some delivery items, Rise Refined or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivering vehicles and access to the property. This includes but is not limited to: steps (including those that require climbing to gain access to the property entrance), any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Rise Refined will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges.

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All orders over £150 are delivered FREE to mainland UK addresses (exclusions apply).

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We instruct our delivery companies not to leave products in "safe spaces". If you instruct the delivery company to leave the parcel in a "safe space", e.g. via the delivery company's website, we can not be held liable for parcels that are stolen, lost, or damaged.

In rare circumstances, deliveries, may be delayed due to unforeseen events; in this event, we are unable to offer monetary compensation. 

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Full details on our delivery options and terms can be found here.

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Privacy Policy

Our Privacy Policy can be found here.

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Store gift vouchers

Gift vouchers can be redeemed Online only. Vouchers purchased from Rise Refined can be used in conjunction with store promotions unless otherwise stated.

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Reviews

When can you write a product review?

You can write a product review when you have purchased the product being reviewed from Rise Refined.

What should you write about?

Your review must reflect your own first-hand experience. You are required to concentrate on relevant points about the product. It is acceptable to evaluate the purchased product's functionality and quality.

You accept and agree that Rise Refined may remove any of the above violations from the review.

When do Rise Refined remove your review?

As a main rule, Rise Refined do not remove reviews from their website. However, some reviews are in violation of the Rise Refined Guidelines and/or applicable law, and in these cases Rise Refined retain the right to remove your review. Below are some examples of when Rise Refined may remove your review:

 

• You included opinions on other products/brands

• You included defamatory statements

• You included swearing

• You included violent/sexist/racist language

• You included personal information about another individual

• Your review is of a marketing nature or has marketing purposes

• Your review violates Rise Refined’s Guidelines or Terms & Conditions

• Your review is of a marketing nature or has marketing purposes.

• You are a competitor of Rise Refined Limited

• You have created multiple profiles to review Rise Refined Limited several times.

• Rise Refined have asked you to forward proof of your Buying Experience with Rise Refined Limited and no or insufficient documentation has been provided within the deadline

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For the avoidance of doubt, Rise Refined do not remove a review if:

• Your review and the number of awarded stars are seemingly conflicting, e.g. if you awarded a product only one star but wrote a very positive review the reviewed product

• Rise Refined thinks your review is "unfair", e.g. because your dissatisfaction is a result of a mistake made by the supplier

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Please note: you must be able to send proof of your Buying Experience up to 12 months from the date that you wrote your review.

There is a deadline of 48 hours on communications relating to any review placed.