Rise Refined Limited take your privacy seriously. This summary explains why we require this information, our security measures, and your rights in relation to the data we hold.

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What data do we collect, and what do we use it for?

We collect information from you when you register on our site or place an order. As appropriate, you may be asked to enter your title, name, e-mail address, mailing address, phone number(s), and company name (business deliveries only). We collect and store this information in order to fulfil our contract with you.

The email address and phone number you provide may be used to send you information and updates pertaining to your order (such as delivery updates). We may also contact you by email to request customer feedback (product or business review).

If you do choose to opt-in to marketing updates, we will email you about promotions and products. If at any time you would like to unsubscribe to marketing updates, please click on the unsubscribe link provided on the email. We may send basket reminder emails before you have purchased under lawful basis of Legitimate Interest - users can also unsubscribe from these at any time by clicking the unsubscribe link in the email you receive.

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Will the data be shared with third parties?

Your information will not be sold, exchanged, transferred, or given to any other company without your consent, other than for the express purpose of delivering the purchased product. For example, where appropriate, we will share the information you have provided with our delivery companies, installers and maintenance engineers, as well as with the payment gateway you use for your order.

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How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology, the most advanced security software available for online transactions. After your transaction is complete, your credit/debit card information will not be stored on our servers.

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How long will the data be held?

We retain your order details indefinitely so that we can assist with follow up queries, complaints, product service and/or warranty issues. You have the right to request that we erase this personal data (see “Your Individual Rights” below).

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Your Individual Rights

You have right to access, rectify or erase your personal data. To contact us regarding this, please email info@rise-refined.com. You may be asked to provide ID.​

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Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

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Terms and Conditions

See our Terms and Conditions establishing the use, disclaimers and limitations of liability governing the use of our website.

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Contacting Us

If you have any questions regarding this privacy policy, please contact us using the information below.

Rise Refined Limited

1 Gilbert House, The Drive, London, E17 3DQ, United Kingdom
info@rise-refined.com
+44 7927 287 452